Ad broken 😭

I'm stuck on a stage that absolutely requires watching an ad to clear. When I tried to watch the ad, it was broken and wouldn't load, so I couldn't proceed and obviously couldn't claim my reward. I'm completely blocked now 😭 I really love this game, so I've tried restarting my device, reinstalling the app, clearing the cache, and a bunch of other things, but nothing worked. I've also contacted support, but no response... What should I doーー！！！？？😫😫😫