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GEM_COLLECTOR
Lv.77

sprouty

Rewards Not Received

I'm not receiving my rewards either. This applies to the initial game install and reaching level 3. No rewards are being given. When will this reward issue be resolved?

2026.09.19 AM 11:13 · View Count 0

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LEGENDARY_REVIEWER

Lv.101

지니지니지니지니지훈

😭😭If your reward hasn't arrived, contacting customer support is the fastest way!💪💪

1
2026.09.19 AM 11:23

COMMUNITY_DWELLER

Lv.55

갱밀

If you post it, Playo won't pay attention, so during business hours, press your profile, then press the three dots in the upper right corner, and you'll find the customer center. From there, press 'My Inquiries' and then 'Inquire.' Select the type of reward you didn't receive, whether it's a hidden quest or an exploration quest, and upload a screenshot. They process it quickly that way! If you don't have a screenshot, it takes a long time to verify, so I recommend attaching one!

1
2026.09.19 AM 11:30

GEM_COLLECTOR

Lv.77

sprouty

Author

Thank you

0
2026.09.19 AM 11:37

DILIGENT

Lv.102

jfixgav

Definitely inquireㅜㅜ You worked hard, so you should get rewards!

0
2026.09.19 PM 12:03

KEEPER_OF_MEMORIES

Lv.85

Nyoh

In this case, the best course of action is to take a screenshot and contact customer support.

0
2026.09.19 PM 1:13

GEM_COLLECTOR

Lv.52

심심해라22

There are so many people reporting reward errors. I was thinking of trying, but I can't bring myself to do it...--;;

0
2026.09.21 PM 1:56