Is this my fault, everyone? I'm so flustered I can't even speak (1)

So, here's what happened. I recently bought a new phone and was super happy... Two days after buying it, on September 21st, I signed up for Flo with that new phone. I had no idea that action would lead to a ban. Then, as usual, I went to the Flo shop because I saw the merch was on sale! And I got banned. At first, I thought, 'Oh, it must be ending at the end of September,' but the next day I saw it was extended to next year. That's when despair hit me. The Lucky Draw, which I'd never participated in, kept slipping away uncontrollably. I started thinking, 'Am I going to miss out on the Lucky Draw completely?' It was truly terrifying. I have over 6,000 coins, and I can't even use them because I was saving them. Honestly, I realized the operating policy was flawed at that point. The system didn't even consider the case where someone couldn't log out of their old phone before signing up on a new one. I thought there was no hope left, so I submitted an inquiry, and the response was... (To be continued)