Ad Playback and Customer Service Stuttering

As shown in the picture, the issue of ads not playing on playio has become more severe than before. This is the case for treasure chests, and it also happens with charging and experience bottles. It used to happen occasionally, but recently it happens every day, even several times a day, which is very troublesome. Many fellow players have probably encountered this situation and know that it's not like "just wait a moment" as it says. The only solution is to restart your phone... Since it's been happening too frequently lately, I contacted customer service. However, customer service kept repeating the same thing, saying to just wait a moment, no matter how detailed my explanation was... It was the same when I was wrongly banned before. When I contacted customer service, they kept repeating, "It was indeed a mistaken ban, please notify customer service to unlock it," even though I had already written to ask customer service for help, they still kept repeating. I really want to know if the current customer service is a real person or a robot... If it's a real person, are they just reading and replying? 😮💨