Delivery Driver's Upstairs Delivery and Service Boundary Dispute

Whether delivery drivers should 'deliver to the doorstep' or 'only to the building lobby' frequently ignites heated debates between drivers and customers on various social media platforms. Many consumers believe they are buying 'convenience' by paying delivery and platform service fees. This is especially true for customers with young children, the elderly, or those living on higher floors in buildings without elevators, who feel that drivers not coming upstairs is a discount in service and a lack of professionalism. However, delivery drivers and their supporters counter that many old apartment buildings have steep stairs with insufficient lighting at night, and there's a constant risk of being ticketed or towed for parking motorcycles downstairs. Furthermore, with platform payouts per delivery constantly decreasing, spending an extra 10 minutes to go upstairs significantly impacts order efficiency and income. Where is the line between 'service quality' and 'reasonable labor burden'? Every time someone posts a screenshot of a conversation, the internet quickly erupts in arguments.