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ICON_OF_DILIGENCE
Lv.39

eclipsenola

Incorrect time keeping...

Is it just me or is anyone else having issues with the app not tracking proper time played with the game apps?

2026.06.14 PM 6:28 · View Count 77

19
17

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OPEN_GEM_WALLET

Lv.63

CassVic

yes, I haven't gotten any points today. Maybe they'll catch up later. Sometimes when I get back on in an hr or so they will pop up

0
2026.06.14 PM 10:05

LEGENDARY_PARTY

Lv.57

Mr.Donut

on left side in the app here is a gear symbol, click on that. sometimes with updates especially track gets messed up. make sure you are tracking there too.

1
2026.06.14 PM 10:52

LEGENDARY_PARTY

Lv.57

Mr.Donut

while at gear also check, diagnosis tracking

0
2026.06.14 PM 10:54

LEGENDARY_PARTY

Lv.57

Mr.Donut

yw...try contacting support?

0
2026.06.14 PM 11:34

ICON_OF_DILIGENCE

Lv.39

eclipsenola

Author

Yeah, but having trouble sending it. Today's been a day... (sigh)

0
2026.06.14 PM 11:44

VIP

Lv.33

TeresaS03

I haven't gotten any points today either.. I've also tried everything but no...I'm thinking it's not us, it's them.

3
2026.06.15 AM 12:46

LEGENDARY_REVIEWER

Lv.64

mukanya

same here i have tried every solution possible still not working.😪

2
2026.06.15 AM 6:03

PLAYIO_VETERAN

Lv.50

matt65433

I'm having the same problem too

1
2026.06.15 AM 9:19

PLAYIO_VETERAN

Lv.50

matt65433

I just send them an email from the support email in the play store

2
2026.06.15 AM 9:22

Lv.26

HenryLittle

Same issue here, Not tracking. at all. And if it does track it's for 4 minutes and then goes back to 3 minutes.

1
2026.06.15 PM 3:59

OPEN_GEM_WALLET

Lv.63

CassVic

I also wrote to customer service, told them the problem, that it's been going on for a couple of days and its everyone. I'll let you know if I here back.

2
2026.06.15 PM 10:06

OPEN_GEM_WALLET

Lv.63

CassVic

Think they fixed it, guess all our emails worked lol

0
2026.06.16 AM 6:02

GEM_MINER

Lv.37

d3ejlove

if you're having an issue definitely contact support.

0
2026.06.16 AM 6:02

ICON_OF_DILIGENCE

Lv.39

eclipsenola

Author

Yeah! The timers are back! Woo-hoo! 😆 🤣 😂

0
2026.06.16 PM 12:36