Hidden quest completion not being recognized?

I reached level 60 well within the deadline and was waiting for it to be approved, but since there was no news, I submitted an inquiry with a screenshot showing I was already level 81 -> and got told by AI that they can't confirm it 🥹 What should I do about this 🥹 I thought I'd automatically get approved and receive gems once I hit level 60, so I didn't take a screenshot exactly at level 60, and back then there wasn't even an inquiry button on the quest page~?! 🥹🥹🥹