古龍龍
:(
I'm clearly over level 20! Why isn't Playio giving me gems?? (It's been a whole game day 😭
2026.08.27 PM 12:38 · View Count 100
Lv.98
ht
Take a screenshot and report it to customer support~
Lv.1
墨墨
Seeing how worried you were about the gems just now, I was also quite puzzled. It's definitely a headache when you've met the level requirement but can't claim the reward. Perhaps you could double-check the claim conditions, or try seeking assistance from customer support as others suggested?
Lv.97
西疆雪
Report it, otherwise they really won't give it to you.
Lv.57
mochi_
Reported to customer service for handling.
Lv.54
illu
Report processed, I've encountered this before.
Lv.72
討厭鬼
I contacted customer support.
Lv.42
阿倩倩
Me too

