Locked out late at night! Booking platform system error, luckily a kind employee helped me out

The Chinese translation of this notice is as follows: agoda This youth hostel has not signed a contract with agoda. Due to agoda's resale activities, despite our hostel sending the 'Check-in code' and 'Main entrance unlock password' required for check-in, disputes have arisen where agoda failed to forward the information to the customer. Even if you contact our hostel, due to procedural limitations, we cannot guide you through messages, confirm reservations, or make changes or cancellations. Please contact the agoda customer service center for details. The poster later replied with an update: Just as I was about to give up standing at the hotel entrance, an employee who was returning from outside happened to greet me, and I was finally able to check in. Since I had already paid through agoda, I wasn't asked to pay again on-site, so I probably didn't receive the notification email including the unlock code. Everyone, be careful of agoda's 'gacha luck (random bad luck)'! Reposted from: https://x.com/Exseri/status/2108891789994373611/photo/1 When staying in Japan, it's better to use the official Japanese website or reconfirm your booking... agoda and Booking seem to have similar disputes frequently....